Served as the primary technical contact for enterprise clients across the full lifecycle — from requirements gathering to post-go-live support. Acting as the bridge between clients, project managers, and software developers, I translated business needs into technical requirements and ensured smooth communication across teams throughout the project. Deployed and maintained SaaS systems for access control, visitor management, and workforce solutions across 9 years. Supported API integrations using Postman and SoapUI, wrote SQL queries that reduced manual reporting effort significantly, and consistently maintained high SLA compliance across a busy client base. Documented all processes and troubleshooting guides in an internal knowledge system used by both technical and non-technical teams.

Delivered end-to-end technical support for an e-learning SaaS platform used across schools in the Philippines. Conducted pre-installation site assessments, supervised computer lab and WiFi installations, onboarded school clients with zero technical background, and maintained platform uptime post-deployment. Kept teachers and students running with minimal disruption throughout.